FAQs

 

What types of products do you offer?

At GetTrimVibe, we offer a curated selection of beauty and hair accessories, including stylish hair bands, high-quality wigs, and versatile makeup brush kits. Our products are designed to enhance your personal style effortlessly, whether for everyday use or special occasions.

How can I place an order?

Placing an order is simple! Just browse our collection, select the items you love, and add them to your cart. Once you're ready, proceed to checkout where you can enter your shipping information and payment details. If you need any assistance, feel free to reach out to our customer support team!

What is your return policy?

Your satisfaction is important to us! If you need to return an item, it must be unused, unworn, and in its original packaging. Returns must be initiated within 30 days of delivery. Please check our Return & Refund Policy for more details on eligibility and the return process.

How long does shipping take?

We aim to process all orders within 1–3 business days. Once shipped, delivery times are typically 5–12 business days for the United States and 10–20 business days for international orders. Please note that shipping times may vary due to factors beyond our control.

Can I track my order?

Absolutely! Once your order has been dispatched, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your shipment at any time.

What should I do if my order is delayed or lost?

If your package is delayed or lost in transit, please contact our support team at support@gettrimvibe.com. We will promptly assist you in investigating and resolving the issue.

Do you offer exchanges?

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for assistance.

How can I contact customer support?

We’re here to help! You can reach our customer support team via email at support@gettrimvibe.com. We aim to respond within 24–48 business hours. Your questions and feedback are always welcome!